本文件（"数据保护政策"）旨在告知您悦榕控股有限公司及其相关公司（统称 "公司"）如何管理受新加坡《个人数据保护法》（2012年第26号）（"该法"）约束的个人数据（定义见下文）。请阅读本数据保护政策，以便了解我们收集、使用和披露您的个人数据的目的。
通过与我们互动、向我们提交信息或注册我们提供的任何产品和服务，您同意并同意公司及其各自的代表和/或代理人（"代表"）（公司和代表在此统称为 "悦榕集团"、"我们"、"我们的 "或 "我们的"）按照本数据保护政策规定的方式收集、使用、披露和共享您的个人数据，并将这些个人数据披露给公司的授权服务提供商和相关第三方。
本数据保护政策补充但不取代或代替您之前就您的个人数据向悦榕集团提供的任何其他同意，并且您在本政策中的同意是对任何公司可能依法拥有的收集、使用或披露您的个人数据的任何权利的补充。
悦榕集团可能不时更新本数据保护政策，以确保本数据保护政策与我们的未来发展、行业趋势和/或法律或监管要求的任何变化保持一致。在您依法享有权利的前提下，您同意受我们网站 http://www.banyantree.com/en/privacy-policy 上不时更新的数据保护政策现行条款的约束。请定期查看有关处理您的个人数据的最新信息。
1.个人数据
1.1 在本数据保护政策中，"个人数据 "是指有关个人的任何数据（无论真实与否），该个人可(a) 从该数据中识别；或(b) 从该数据和我们掌握或可能掌握的其他信息中识别，包括我们不时更新的记录中的数据。
1..2 您可能提供给我们的此类个人数据包括（取决于您与我们互动的性质）您的姓名、身份证、护照或其他身份证号码、电话号码、邮寄地址、电子邮件地址、网络数据以及您在提交给我们的任何表格中或通过与您的其他互动形式提供给我们的与任何个人相关的任何其他信息。
2.个人数据的收集
2.1 一般而言，我们通过以下方式收集个人数据：
当您提交任何表格（包括但不限于申请表和注册表）时；
当您就与我们的互动签订任何协议或提供其他文件或信息时，或当您使用我们的产品和服务时；
当您通过电话（可能会录音）、信件、面对面会谈、社交媒体平台和电子邮件等方式与我们的员工（包括客户服务人员）互动时；
当您使用我们的电子服务，或通过我们的网站与我们互动，或使用我们网站上的服务时；
，当您要求我们与您联系，或要求将您列入电子邮件或其他邮件列表时；
，当您对我们的促销活动、倡议或任何要求提供额外个人数据的请求作出回应时；
当您提交就业申请或提供文件或信息，包括您的简历和/或与任何高级职员、董事、代表或任何其他职位的任命相关的简历时；
当您在我们的场所内时，我们通过闭路电视摄像头捕捉到您的图像，或当您在我们的场所内参加活动时，我们或我们的代表通过照片或视频捕捉到您的图像；
当我们的营销代表和客户服务人员与您联系并对您作出回应时；
当我们在您与我们的关系（包括我们的产品和服务或求职申请）中寻求有关您的信息并收到您的个人数据时，例如，从业务合作伙伴、公共机构、您的前雇主、推荐中介和相关当局处；和/或
当您出于任何其他原因向我们提交您的个人数据时。
2.2 当您浏览我们的网站时，您通常是匿名浏览的，但请参阅下文有关 cookie 的部分。
2.3 如果您向我们提供任何与第三方有关的个人数据（例如您的配偶、子女、父母和/或雇员的信息），在向我们提交此类信息时，您向我们声明您已获得第三方的同意，为相应目的向我们提供其个人数据。
2.4 您应确保向我们提交的所有个人数据完整、准确、真实且正确。如果您未能做到这一点，可能导致我们无法向您提供您所要求的产品和服务。
3. Purposes for the Collection, Use and Disclosure of Your Personal Data
3.1 Generally, Banyan Group collects, uses and discloses your Personal Data for the following purposes:
responding to your queries, feedback, complaints and requests;
verifying your identity;
sending you our monthly eNewsletters if you have subscribed to our mailing list;
managing the administrative and business operations of Banyan Group and complying with internal policies and procedures;
facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales) involving any of the Companies;
requesting feedback or participation in surveys, as well as conducting market research and/or analysis for statistical, profiling or other purposes for us to design our products, understand customer behaviour, preferences and market trends, and to review, develop and improve the quality of our products and services;
matching any Personal Data held which relates to you for any of the purposes listed herein;
preventing, detecting and investigating crime and analysing and managing commercial risks;
managing the safety and security of our premises and services (including but not limited to carrying out CCTV surveillance and conducting security clearances);
monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;
in connection with any claims, actions or proceedings (including but not limited to drafting and reviewing documents, transaction documentation, obtaining legal advice, and facilitating dispute resolution), and/or protecting and enforcing our contractual and legal rights and obligations;
managing and preparing reports on incidents and accidents;
conducting investigations relating to disputes, billing or fraud;
meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on Banyan Group (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations); and/or
purposes which are reasonably related to the aforesaid.
3.2 In addition, Banyan Group collects, uses and discloses your Personal Data for the following purposes depending on the nature of our relationship:
a. If you are a guest at our hotel, a member of the Laguna Holiday Club, the Banyan Tree Private Collection or other similar clubs, or a guest to events organised at our hotel or by us:
(i) providing customer service and support (including but not limited to customer relationship management, processing and confirming your reservations, managing your events, arranging for transportation, processing your payments and attending to your requests for any other goods and services whether or not offered by Banyan Tree);
(ii) creating and maintaining guest profiles in our system database;
(iii) corresponding with travel agents on your behalf;
(iv) administering debt recovery and debt management;
(v) managing our lost-and-found services;
(vi) administering rewards and benefits;
(vii) facilitating and organising events;
(viii) processing waiver forms; and/or
(ix) purposes which are reasonably related to the aforesaid.
b. If you are a guest at our spas, golfing ranges, or restaurants, or a customer of our tour services or the Banyan Tree Gallery;
(i) providing customer service and support (including but not limited to customer relationship management, processing and confirming your reservations, bookings and other orders, processing membership applications, and processing your payments);
(ii) creating and maintaining guest profiles in our system database;
(iii) administering debt recovery and debt management;
(iv) administering rewards and benefits; and/or
(v) purposes which are reasonably related to the aforesaid.
c. If you are an investor or a limited partner in one of our real estate funds:
(i) providing and administering the funds;
(ii) managing our sales exhibitions;
(iii) maintaining communications and our relationship with you; and/or
(iv) purposes which are reasonably related to the aforesaid.
d. If you are the owner or tenant of one of our properties (including but not limited to Angsana Residences, Banyan Tree Residences or Laguna Property):
(i) facilitating the sale or lease of our properties;
(ii) providing customer service and support (including but not limited to maintaining the properties and processing your payments); and/or
(iii) maintaining our database;
(iv) maintaining communications and our relationship with you;
(v) purposes which are reasonably related to the aforesaid.
e. If you are a visitor to our premises:
(i) facilities management (including but not limited to issuing visitor access passes, and recording entries to and exits from our premises); and/or
(ii) purposes which are reasonably related to the aforesaid.
f. If you are an employee, officer or owner of an external service provider or vendor outsourced or prospected by Banyan Tree:
(i) assessing your suitability as an external service provider or vendor for Banyan Group;
(ii) managing project tenders and quotations, processing orders or managing the supply of goods and services;
(iii) processing and payment of vendor invoices and bills;
(iv) managing credit facilities applications;
(v) managing business operations and product development;
(vi) maintaining communications and our relationship with you;
(vii) facilities management (including but not limited to maintaining the security of our premises); and/or
(viii) purposes which are reasonably related to the aforesaid.
g. If you submit an application to us as a candidate for employment or representative position:
(i) conducting interviews;
(ii) processing your application (including but not limited to pre-recruitment checks involving your qualifications and facilitating interviews);
(iii) obtaining employee references and for background screening;
(iv) assessing your suitability for the position applied for;
(v) facilities management (including but not limited to maintaining the security of our premises and recording entries and exists); and/or
(vi) purposes which are reasonably related to the aforesaid.
h. If you are an existing employee or associate of Banyan Group:
(i) conducting background screening;
(ii) providing remuneration, reviewing salaries and bonuses, conducting salary benchmarking reviews, staff appraisals and evaluation, as well as recognising individuals for their services and conferring awards;
(iii) administrative and support processes relating to your employment, including its management and termination, as well as staff benefits, including manpower, business continuity and logistics management or support, processing expense claims, medical insurance applications, leave administration, training, learning and talent development, managing provident funds, bank loans and visa applications, and planning and organising corporate events;
(iv) providing you with tools and/or facilities to enable or facilitate the performance of your duties;
(v) compiling and publishing internal directories and emergency contact lists for business continuity;
(vi) facilitating overseas travel arrangements (including but not limited to setting up travel accounts);
(vii) conducting internal or external audits;
(viii) facilities management (including but not limited to maintaining the security of our premises, maintaining proper key access control and recording entries and exists);
(ix) conducting analytics, surveys and research for human resource planning and management, and for us to review, develop, optimise and improve work-related practices, environment and productivity;
(x) ensuring that the administrative and business operations of Banyan Group function in a secure, efficient and effective manner (including but not limited to providing internal communications and maintenance);
(xi) administering cessation processes; and/or
(xii) purposes which are reasonably related to the aforesaid.
i. If you are a shareholder, authorised bank signatory of Banyan Tree or sit on the Board of Directors of Banyan Group:
(i) onboarding or facilitating your appointment;
(ii) maintaining statutory registers and to manage the publication of shareholder or director statistics on annual reports and circulars; and/or
(iii) purposes which are reasonably related to the aforesaid.
j. If you are a contributor or donor to the Banyan Tree Global Foundation:
(i) managing our corporate social responsibility projects;
(ii) inviting you to attend our dialogue and distinguished lecture sessions;
(iii) maintaining communications and our relationship with you; and/or
(iv) purposes which are reasonably related to the aforesaid.
3.3 Furthermore, where permitted under the Act, Banyan Group may also collect, use and disclose your Personal Data for the following “Banyan Group Additional Purposes”:
a. providing or marketing products, services and benefits to you, including but not limited to special events, promotions, loyalty and reward programmes from Banyan Group;
b. matching Personal Data with other data collected for other purposes and from other sources (including but not limited to third parties) in connection with the provision, marketing or offering of products and services by Banyan Group;
c. leads generation and management for marketing Banyan Group's products and services;
d. administering and organising contests, lucky draws, promotional events, competitions and marketing campaigns, and personalising your experience at Banyan Group’s touchpoints;
e. communicating to you advertisements involving details of our products and services, special offers and rewards, either to our customers generally, or which we have identified may be of interest to you;
f. conducting market research and surveys to enable us to understand and determine customer location, preferences and demographics for us to offer you products and services as well as special offers and marketing programmes which may be relevant to your preferences and profile; and/or
g. purposes which are reasonably related to the aforesaid.
3.4 If you have provided your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, Banyan Group may contact you using such Singapore telephone number(s) (including via voice calls, text, fax or other means) with information about our products and services.
3.5 In relation to particular products and services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.
3.6 You have a choice to withdraw your consent for receiving marketing or promotional materials/communication. You may contact us using the contact details found below.
3.7 Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to 30 working days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials, we may still contact you for other purposes in relation to the products and services that you have requested from Banyan Group.
4.个人资料的披露
4.1 悦榕集团将采取合理措施保护您的个人资料，防止未经授权的披露。在不违反任何适用法律规定的情况下，您的个人资料可能会出于上述目的（如适用）披露给以下实体或方 面，无论其位于海外还是新加坡：
a. 榕基集团的相关公司；
b. 为榕基集团提供体检、保险和咨询相关服务的公司；
c. 为榕基集团提供运营服务的代理、承包商或第三方服务提供商。向悦榕集团提供运营服务的代理商、承包商或第三方服务提供商，如快递服务、电信、信息技术、支付、打印、账单、工资单、处理、技术服务、培训、市场调研、呼叫中心、安全、员工认可或其他服务；
d. 与悦榕集团提供的营销推广和服务有关的供应商或第三方服务提供商；
e. 我们在旅游业和其他酒店业的合作伙伴；
f. 任何商业伙伴、投资者、受让人或其他合作伙伴。任何业务合作伙伴、投资者、受让人或受让方（实际或潜在），以促进涉及任何公司的业务资产交易（可扩展至任何合并、收购或资产出售）；
g. 外部餐饮机构；
h. 航空公司和旅行社；
i. 外部银行、信用卡公司、秘书代理及其各自的服务提供商；
j. 我们的专业顾问，如顾问、咨询师、财务顾问或其他专业人士。我们的专业顾问，如顾问、审计师和律师；
k. 与便利海外旅行安排有关的外国使馆；
l. 相关政府部门、监管机构、法定委员会或当局或执法机构，以遵守任何政府当局实施的任何法律、规则、准则和规定或计划；以及
m. 您授权我们向其披露您的个人资料的任何其他方。
5.Cookies 的使用
5.1 当您在我们的网站上与我们互动时，我们会自动从您的浏览器接收信息并记录在我们的服务器日志上。我们可能会使用 Cookie，以便我们的服务器将回访者识别为一个独特的用户，包括但不限于监测与访问者如何到达网站、访问者使用何种浏览器、访问者使用何种操作系统、访问者的 IP 地址以及访问者的点击流信息和时间戳（例如，他们浏览了哪些网页、访问网页的时间以及每个网页所花费的时间）相关的信息。
5.2 Cookie 是存储在您的计算机或其他电子设备中的小型文本文件，可让我们记住您。我们的服务器放置的 Cookie 只能由我们读取，Cookie 无法访问、读取或修改电子设备上的任何其他数据。所有网络浏览器都提供拒绝接受任何 cookie 的选项，如果您拒绝接受我们的 cookie，我们将不会收集该访问者的任何信息。
5.3 如果您希望禁用与这些技术相关的 cookie，可以通过更改浏览器设置来实现。但是，您可能无法进入我们网站的某些部分。
6.数据安全
6.1 悦榕集团将采取合理措施保护我们所拥有或控制的个人数据，作出合理的安全安排以防止未经授权的访问、收集、使用、披露、复制、修改、处置或类似风险。但是，我们不能完全保证我们从您那里收集的或关于您的任何个人数据的安全性，也不能保证没有有害代码进入我们的网站（例如病毒、漏洞、特洛伊木马、间谍软件或广告软件）。您应了解使用网站的相关风险。
6.2 虽然我们努力保护您的个人数据，但我们无法确保您通过互联网或使用我们的移动服务传输给我们的信息的安全性，我们敦促您在使用此类平台时采取一切预防措施保护您的个人数据。我们建议您经常更改密码，使用字母和数字的组合，并确保使用安全的浏览器。
6.3 如果适用，您承诺对您的用户名和密码进行安全保密，不得向任何未经授权的人披露或允许向任何未经授权的人披露您的用户名和密码，如果您知道或怀疑有其他人知道您的用户名和密码，或认为您的用户名和密码的机密性已丢失、被盗或以任何方式泄露，或发生了实际或可能的未经授权的交易，您应在合理可行的情况下尽快通知我们。对于任何安全漏洞、未经授权和/或欺诈性使用您的用户名和密码而造成的任何损失，我们概不负责。
7.联系我们--反馈、撤销同意、查阅和更正您的个人数据
7.1 如果您：
a. 对您的个人数据或我们的数据保护政策有任何疑问或反馈；
b. 希望撤销对本数据保护政策中规定的任何使用您的个人数据的同意；或
c. 希望查阅和更正您的个人数据记录，您可以通过以下渠道联系我们：
电话：+65 6849 5988
电子邮件：data-privacy@groupbanyan.com
写信给我们的数据保护官：
数据保护官
211 Upper Bukit Timah Road
Singapore 588182
7.2 请注意，如果您的个人数据是由第三方（如推荐人或贵公司）提供给我们的，您应直接与该方联系，以代表您向悦榕集团提出任何询问、反馈、投诉以及查阅和更正要求。
7.3 如果您撤回对任何或所有使用您个人数据的同意，根据您请求的性质，悦榕集团可能无法继续向您提供产品和服务，也无法管理任何合同关系，这反过来也可能导致终止与悦榕集团的任何协议，以及您违反合同义务或承诺。在此情况下，悦榕集团明确保留法律权利和补救措施。
8.管辖法律
8.1 本数据保护政策及您对本网站的使用在所有方面均受新加坡法律管辖。
另请参阅GDPR 附录
1.我的个人数据存储在哪里？
a. 所有数据都安全地存储在支付卡行业数据安全标准（PCI DSS）认证的数据中心，由行业领先企业 Oracle、Sabre 和 TravelClick 提供。
2.收集哪些类型的信息？
a. 这些信息可能包括但不限于姓名、联系信息、付款信息、出生日期和偏好。
b. 我们还可能从客人可能使用的外部机构接收数据，例如 Expedia.com、Booking.com 或类似机构。
3.如何使用这些信息？
a. 悦榕集团收集客人的个人信息，是为了履行我们的义务，满足客人在我们酒店的住宿需求，并提供相应的高水平服务。
b. 在征得客人同意的情况下，我们也可能将这些信息用于营销活动，以提供我们酒店和活动的新闻。
c. 我们也可能使用这些信息，不时通过电子邮件、电话或短信与客人沟通，以回复他们的询问、跟进服务或改进我们的服务。
d. 我们会将这些信息提供给第三方服务提供商，由其代表我们进行处理，发送与预订相关的和/或营销材料，并验证预订过程中提供的电子邮件地址。这些供应商受保密条款的约束，不得将数据用于任何其他目的。
e. 我们可能会与支付处理供应商和/或金融机构共享数据，用于欺诈检测和预防以及支付处理活动。
f. 我们仅在法律要求的情况下向当地相关执法部门提供数据，用于预防、检测和起诉犯罪行为，这是我们的法定义务。
4.采取了哪些措施来保护我的个人数据？
a. 制定了相关政策和做法，以确保在收集或处理此类数据的任何环节都不会危及数据安全。
b. 个人数据仅用于规定/同意的目的并予以保留，这一点已定期传达给我们的所有员工。
c. 还起草并在内部颁布了新的《数据保护声明》，以确保我们遵守所有相关的数据保护规定。
5.我如何行使 GDPR 赋予我的权利？
a. 如果您有任何疑问，可通过data.privacy@groupbanyan.com与我们联系，寻求进一步帮助。
b. 请访问我们的网站https://www.banyantree.com/en/privacy-policy了解更多信息。
c. 我们将尽快回复您的请求，最迟不超过一个日历月。
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